Refund policy

30-Day Cozy Guarantee

We want your pet to love their Toasty Paws. If your pet won't use it or it isn't right for any reason, you have 30 days from the day your order is delivered to request a full refund.

How to start a return

Email us at zelekdoesecom@gmail.com with your order number. We'll reply with return instructions and the address to send your pad to. Items sent back without first contacting us can't be accepted.

Damaged, defective, or wrong items

Please inspect your order when it arrives. If your item is damaged, defective, or not what you ordered, email us within 30 days of delivery with your order number and a photo so we can make it right.

Refunds

Once we receive your return, we'll email you to confirm your refund. Refunds go back to your original payment method. Please allow 5 to 10 business days for your bank or card issuer to process it.

Questions

Contact us any time at zelekdoesecom@gmail.com.